Oak View Group

Operations Supervisor| Crown Complex

Location US-NC-Fayetteville
Job ID
Location Name
Crown Complex
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


Under general supervision of the Director of Operations and Operations Manager, the Operations Supervisor is responsible for implementing set up and tear down of shows and in the coordination and recommendation to management of all maintenance of the complex, including the mechanical, plumbing, electrical, HVAC and ice floor systems. Flexible work schedule required.


This role will pay a hourly rate of $18.00 to $20.00/ hour


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job expires 9/24/2024

About the Venue

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space and a 2,440-seat theatre.
Managed by OVG, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts and special productions year-round.


• Under the direction of the Operations Manager, act as a liaison between Operations, events, production and other Crown Complex departments
• Implements any changes needed to improve operational efficiency of the buildings or events.
• Ensures employees follow safety and quality guidelines; providing guidance and direction; evaluating work and taking disciplinary action as necessary. Instructs operators and employees about procedures and practices.
• Works with subordinates hired to assist with operations and attends weekly department meetings.
• Provide timely and effective communication with management and staff on building needs
• Assists crews as necessary; obtains necessary materials and supplies.
• Performs related duties as required.
• Participates in the operation, maintenance and repair of equipment, minor electrical and plumbing repairs to expedite the return of equipment or auxiliary systems to operational status.
• Report discrepancies or necessary follow-ups to supervisor
• Perform and/or manage the installations and break downs event setup
• Perform duties and responsibilities with view toward department goals and energy conservation
• Prepare and submit requisitions for materials required to complete assigned tasks
• Plan work to ensure cost effective use of labor and materials
• Perform other general maintenance related tasks
• Operate equipment used in the maintenance of the complex such as forklifts, floor scrubbers, scissor lifts, and other maintenance equipment
• Establish and maintain cooperative-working relationships with those contacted in the course of work
• Communicate clearly and concisely, both orally and in writing
• Other duties and responsibilities as assigned.


• Proper use and maintenance of hand and power tools related to job functions
• Repair and maintenance in various other maintenance related functions including plumbing, painting, trades and grounds keeping
• Relevant federal, state, and local regulations
• Customer Service practices

Ability To:

• Work effectively in a service-oriented environment subject to frequently changing priorities
• Work effectively under pressure in meeting deadlines
• Work with minimal supervision
• Analyze job related challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• Perform other general maintenance related tasks including plumbing, painting, trades and grounds keeping
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with staff, contractors and facility users
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days



Must be at least 18 years of age
• Minimum of two (2) years of related experience, preferably with an arena, convention center, hotel or other similar public assembly facility

Education / Training:

• Bachelor’s/Technical degree from an accredited college/university/school preferred.
• Must show demonstrated knowledge and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends and holidays as required.
• Ability to follow written instruction, preferable the ability to interpret AutoCAD drawings and execute plans.
• Knowledge of OSHA requirements.
• Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
• Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.
• High school diploma or equivalent GED required

Licenses or Certificates:
• Forklift certification preferred
• Must have earned a valid driver’s license

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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