Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Undersupervision of Box Office Manager and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at Virginia State Multi-Purpose Center and Rogers Stadium here at Virginia State University. 

This role will pay an hourly wage of $12.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

End Date 9/31/2024

Know and understand the operations of the Ticketmaster ticketing system
 Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
 Know and understand seating charts and configurations of the VSU MPC and Rogers Stadium
 Perform transactions for all events on the ticketing system with efficiency and accuracy
 Collect proper credit card amount for purchase of ticket(s) as well as give back proper number of tickets 
 Communicate and satisfy patrons with world class customer service
 Operate phone and address call in patrons’ requests for information
 Maintain confidentiality
 Additional duties may be assigned by Box Office Director or Box Office Supervisor

 Ability to multitask in a fast‐paced environment
 Familiarity with Windows based computers
 Possess excellent customer service skills under high volumes
 Experience working with the public 
 Ability to work independently and as a productive member of a team
 Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
 Must be able to work in a loud noise environments
 Must be over 18 years or older
 Strong verbal communication skills in the English language (Spanish is a plus)
 Proven ability to work well with all levels of management
 Strong analytical and problem‐solving skills

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.