Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Undersupervision of Box Office Manager and Box Office Supervisor, responsible for ticket sales and customer service for all ticketed events at Virginia State Multi-Purpose Center and Rogers Stadium here at Virginia State University.
This role will pay an hourly wage of $12.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
End Date 9/31/2024
Know and understand the operations of the Ticketmaster ticketing system
Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
Know and understand seating charts and configurations of the VSU MPC and Rogers Stadium
Perform transactions for all events on the ticketing system with efficiency and accuracy
Collect proper credit card amount for purchase of ticket(s) as well as give back proper number of tickets
Communicate and satisfy patrons with world class customer service
Operate phone and address call in patrons’ requests for information
Maintain confidentiality
Additional duties may be assigned by Box Office Director or Box Office Supervisor
Ability to multitask in a fast‐paced environment
Familiarity with Windows based computers
Possess excellent customer service skills under high volumes
Experience working with the public
Ability to work independently and as a productive member of a team
Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
Must be able to work in a loud noise environments
Must be over 18 years or older
Strong verbal communication skills in the English language (Spanish is a plus)
Proven ability to work well with all levels of management
Strong analytical and problem‐solving skills
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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