Oak View Group

Phone Operator| FT| Rhode Island Convention Center

Location US-RI-Providence
Job ID
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Box Office
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 


THe Phone Operator represents the RICC and AMP both in person and on the phone as initial contact for prospective clients, guests, the general public, and company inquiries. The Phone Operator will also assist guests with event questions, information and route necessary calls to appropriate personnel.


This position pays a wage of $20-$22 per hour. 


Job Expires: 8/1/24


Benefits: PT include 401k and 401K matching.

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.


  • Answer incoming calls to the AMP.
  • Assist with guest or clients with general questions and inquiries.
  • Daily process incoming mail; sort, open and distribute to various departments
  • Perform filing or other office related work
  • Provide excellent customer service assistance to internal and external clients


  • High school diploma or equivalent preferred
  • Ability to work independently and as part of a team
  • Ability to work in a high pressure, fast paced environment
  • Ability to work flexible schedule including nights, weekends and holidays, as events require
  • Ability to multi-task while maintaining strong attention to details
  • Exceptional customer service skills—professional, outgoing and friendly demeanor
  • Ability to communicate clearly and concisely both orally and in writing in the English language.
  • Excellent computer, typing, data-entry skills in a Windows format. Experience with Microsoft Word, Excel and Outlook.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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