Oak View Group

Director of Ticketing| Rhode Island Convention Center

Location US-RI-Providence
Job ID
2024-15844
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Category
Box Office
Type
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn

Overview

This position is a Director of Ticketing overseeing multiple types of ticketing systems and venues. Responsible for the administration and management of the computerized ticketing syste at the Rhode Island Convention Center and Amica Mutual Pavilion. Supervises Ticket Sellers and Assistant Box Office Manager, and customer service staff. Responsible for venue seating manifest and coordination of changes in venue configuration with promoters and ticketing agency. Responsible for non-computerized ticketing sales. Balances event Box Office statements. Performs pre- event manifest planning with Booking and Operations division. Responsibilities also include cash flow management, vault operations to include petty cash and deposit administration. Performs recordkeeping on a daily basis as required and provides special reporting on a daily basis to meet the needs of promoters, advertising staff, operations staff and the business office.

 

This jo pays a salary of $90,000-$102,000 per year. 

 

Job expires 08/01/2024 

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). 

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 

Responsibilities

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees so classified.

  • Administration and management of computerized ticketing system from point of event booking through event settlement.
  • Input and retrieve data from ticketing system.
  • Coordinates ticket sales with ticketing system provider ($30M+ annual sales).
  • Maintains contact with the event promoter from initial booking through event settlement.
  • Configures and re-configures the Venues to meet specifications set forth by the Event Promoter and changes to anticipated attendance.
  • Work with promoters to develop scaling and ticket pricing for events to include presales, VIP Packages, auctions, flexible pricing and ticket exchange.
  • Monitor sales and communicate sales patterns to promoter to maximize sales and potential revenue as well as ensure that tickets sales for the event are distributed throughout all available seats.
  • Configures and reconfigures venues to achieve a full house appearance and maximize sight-lines.
  • Communicate with internal staff with regard to event sales to comply with established policies and procedures.
  • Works with operations departments on event set-up and changes, works with marketing dept to implement discounts and special offers, update other key staff on projected attendance.
  • Initiates and monitors group sales activity between the promoter and group sales manager.
  • Cash flow management for Box Office.
  • Supervises and oversees Box Office and cash vault security as well as the checking in, storage and inventory of all tickets.
  • Provide daily reporting as well as event receipts reports to Business Office to assist with event posting and balancing to comply with established policies and procedures.
  • Oversees the selection of Box Office staff.
  • Provides or coordinates staff training. Evaluates employee performance. Works with employees to correct deficiencies.
  • Implements disciplinary procedures.
  • Schedules and supervises full time  employand part time ticketing staff.
  • Reviews scheduling and supervision of roster employees.
  • Oversees ticketing for all suite holders and club members including ticketing printing and mailing.
  • Communicates with members about upcoming events, changes to their normal seating, processes orders and oversees monthly ticket mailing.
  • Directs, trains, motivates, and evaluates assigned employees in compliance with Federal, State and Local laws/regulations and Human Resources policies and provides the guidance by which assigned employees can change to more effective programs/methodologies and grow in technological and procedural efficiencies.
  • Other duties and responsibilities as assigned.

Qualifications

EDUCATION AND EXPERIENCE:
The minimum amount of formal education typically required to be hired for/promoted into the position. The minimum amount of working time, beyond education (or equivalent), required to be hired for/promoted into the position.


Education: Bachelor's Degree
Experience: 7 to 9 years of related experience.

 

LICENSES, CERTIFICATIONS OR REGISTRATIONS REQUIRED BY STATUTE OR REGULATION:

N/A

 

INFORMATION PROCESSING AND LATITUDE:
Evaluates the mental process in using job knowledge to successfully complete the duties of the position. The amount of guidance and review received by the position and the amount of freedom to take action.


Information Processing: Occasionally develops practice, suggests policy changes to resolve difficult cases.
Latitude: Functional or general guidance provided: Participates in determining objectives. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion sufficiency in meeting objectives.

COMPETENCIES REQUIRED FOR THE POSITION:
Thorough knowledge of ticketing systems including industry trends and new products/services in the market place. Ability to communicate effectively with promoters and internal staff . Ability to establish and maintain working relationships with event promoters including but not limited to concert promoters, national and conference athletic governing bodies, in addition to divisions within the facility. Maintains knowledge of current concert tours and keeps abreast of changes in ticketing procedures for returning events such as NCAA basketball. Knowledge of ADA laws and updates to that law as it applies to all venues at facility. Knowledge of cash, banking and vault procedures. Knowledge of personnel procedures as they apply to hiring, discipline and termination of staff. Ability to multi-task. Ability to prioritize tasks, lead team members and delegate duties to ensure task completion. Responsible for meeting the contractual obligations to design, implement software and event manifest seating and oversee a Season Ticket Holders Account portfolio using a proprietary Ticketmaster Archtics systems for: NBA G League SwarmUNCG Division I Basketball Season Guilford College Bryan Lecture SeriesArena Football Team Carolina Cobras Non Athletic events at Wake Forest's 14,000 seat Lawrence Joel Veterans Memorial Coliseum and 35,000 BB&T Field through direction and coordination with Contracted Event Promoters.Implement required Manifest information and provide backup documentation for multiple reporting deadlines and settlement for ticket sales and financial accounting balances for third party entities such as the ACC, NCAA USA Swimming, USA Gymnastics, USA Figure Skating Organizations.Oversee multiple simultaneous operated satelite Box Offices at the SEC, WOA, WOA Event Space, GAC while supervising daily sales activity and Cash Management of over $30M annually.

TOOLS AND EQUIPMENT USED:
General office equipment, two way radios and other general communications devices, personal computer and ticketing terminal and print system.

 

INDIVIDUAL IMPACT, BUDGET /FINANCIAL AND INFLUENCE:
Measures the extent to which the duties inherent in the position can have an impact on the organization. Scope of Budgetary/Financial Responsibility. Type of Budget/Financial Influence.
Individual Impact: Moderate - Position has the capacity to positively or negatively affect operations, customer commitments, etc. to a noticeable extent; erroneous decisions or failure to achieve results may cause disruption to schedules or commitments, additional organization costs, or noticeable customer inconvenience.

 

Individual Impact: Significant - Position can affect internal or external customer operations or relationships to a significant extent; erroneous decisions or failure to achieve results may cause critical delays in schedules or may create significant impact on internal or external customers.
Budget/Financial:
Division Budget/Financial Responsibility
Influence:
Directly influences and / or has responsibility for the budget or financial results.

JOB SKILL LEVEL AND TECHNICAL DIFFICULTY:
Measures the minimum level of skill required to successfully accomplish job duties. Measures the technical difficulty of job duties.


Job Skill Level: Thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline.
Technical Difficulty: Advanced technical abilities and/or knowledge attained through significant (acknowledged by supervisors and peers to have significant technical know how) experience.

OTHER POSITION CHARACTERISTICS OR ESSENTIAL REQUIREMENTS:
Background work experience in a contractor environment with emphasis on governmental construction projects.

 

ORGANIZATIONAL LEVEL, SUPERVISORY SCOPE AND NUMBER OF SUPERVISEES:
Organizational level measures the level at which supervision is exercised. Scope and level of the supervisory task Number of supervisees.

 

Organizational Level: Manager (Division Head or Department Head) all of the following must apply: management responsibilities for major operational unit; oversees delivery of service; reports directly to a department head, and OVG'S RVP, SVP; supervises subordinate staff; may include major section supervisors.
Supervisory Scope: Supervises Skilled/Advanced Clerical, Specialized Paraprofessionals, Skilled Trades/Advanced Technical workers where jobs typically require some training and work experience, vocational training may also be require to perform the job, and some jobs require substantial technical training/substantial experience.
Number of Supervisees: 2 to 10 supervisees

PHYSICAL REQUIREMENTS, WORKING CONDITIONS AND OCCUPATIONAL EXPOSURES:

Between one third and two thirds of the time is spent standing. Between one third and two thirds of the time is spent walking. Between one third and two thirds of the time is spent sitting. More than two thirds of the time is spent fingering, handling or feeling with hands. More than two thirds of the time is spent reaching with hands and arms. Less than one third of the time is spent stooping, kneeling, crouching or crawling. More than two thirds of the time is spent talking or hearing. Between one third and two thirds of the time is spent lifting up to 10 pounds. Less than one third of the time is spent lifting up to 25 pounds. The position requires close vision. The position requires distance vision. The position requires peripheral vision. The position requires depth perception. The position requires the ability to adjust visual focus. Less than one third of the time is spent working in outdoor weather conditions. The noise level is usually quiet.

 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

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