Oak View Group

Director of Human Resources | Full Time | Rhode Island Convention Center

Location US-RI-Providence
Job ID
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Human Resources
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


The Director of Human Resources (DHR) oversees HR for the Rhode Island Convention Center and Amica Mutual Pavilion and is an executive-level position reporting directly to the General Manager (GM). This role involves aligning key strategic and business objectives with employees and management while ensuring OVG policy adherence. Responsibilities include regulatory compliance management, Collective Bargaining Agreement oversight, employee recruitment, retention, and development, policy implementation, training, benefits administration, and employee relations.


As a trusted consultant, the DHR collaborates with the RICC and AMP OVG management team, addressing HR needs. The role serves as an advocate for employees, a catalyst for change, and a strategic resource for the leadership team. This position requires an unconventional and innovative thinker, offering an excellent opportunity for someone with business acumen to positively disrupt business as usual.


This role will pay a salary of $85,000 - $95,000.

This position is bonus eligible.


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).


Job expires 8/1/2024

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.


Human Resources

  • Serves as the main liaison between OVG's Corporate HR and RICC & AMP management, ensuring a cohesive HR department.
  • Adheres to OVG's HR policies for legal compliance, partnering with OVG's Corporate HR legal department when necessary.
  • Provides HR policy guidance and support to onsite management, supervisors, and staff.
  • Analyzes HR trends with OVG management to develop programs, solutions, best practices and policies.
  • Manages and resolves complex employee relations issues, conducting thorough investigations. 
  • Collaborates with OVG Corporate HR and legal on EEOC complaints.
  • Works closely with management and employees to enhance relationships, boost morale, improve productivity and retention.
  • Assist venue leaders with day-to-day performance management.
  • Offers guidance and input on business unit restructuring, workforce planning/training, and succession planning.
  • Manages recruitment processes, overseeing outreach, screening, interviewing, selection, onboarding, and ongoing retention efforts.
  • Manages and or supports all aspects of employee industry association participation and internship programs.
  • Maintains confidential employee records and addresses benefits-related
  • Handles workers' compensation matters and liaises with insurance carrier.
  • Participates in negotiating local union agreements, providing recommendations, and administering and interpreting union agreements.
  • Manages union-represented employee issues, including the grievance process. 
  • Advises on changes in regulations and identifies training needs for onsite employees and
  • Identifies training needs and coordinates training programs, ensuring successful outcomes and conducts new employee orientations.
  • Provides leadership and guidance to all employees to ensure compliance with the local Code of Conduct.
  • Serve as a coach and mentor to the leadership.
  • Performs other duties and responsibilities as assigned.


  • Bachelor's degree (BA) from four-your college or Master's degree in business management, HR Management or relevant degree
  • A Minimum of 7+ years' experience resolving complex employee relations
  • Solid knowledge of the principals and practices of human resources
  • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
  • Experience with Microsoft 365 Administration
  • Familiarity with a union environment, highly desired but not


  • Proven work experience as Director of HR or HR Leadership position
  • Full understanding of all HR functions and best practices
  • Excellent people management skills
  • Strategic, analytical and goal oriented
  • Demonstrable experience with HR metrics
  • Thorough knowledge of labor legislation
  • Project and time management


  • SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) credential, desired, but not required.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.


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