Oak View Group

Security Guard | Rhode Island Convention Center & Amica Mutual Pavilion

Location US-RI-Providence
Job ID
2024-15769
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Category
Security
Type
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn

Overview

Under direct supervision from the Director of Safety & Security and/or the Security Manager, the Security Guard provides general protection of facility property and personnel; monitors facility and protects against fire, damage and theft; provides general information and assistance to facility guests; and serves as the lead for all Base Security systems. In the absence of the Director of Safety & Security and/or Security Coordinator, the Security Guard may receive event-related instructions from Event Managers or general instructions from the Manager on Duty.

 

This role will pay a wage of $15 to $18.50.

 

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

Job expires 8/31/2024

About the Venue

The Rhode Island Convention Center (RICC) is located in the heart of Providence’s downtown. The RICC features 100,000 square feet of flexible exhibit space and an additional 67,000 square feet of ballroom, breakout and meeting spaces. Capable of hosting trade shows, consumer shows, exhibits, receptions, banquets, meetings, tournaments and competitions, and, of course, conventions, event planners will enjoy a collaborative partnership with our knowledgeable and professional staff. The RICC is connected to the Amica Mutual Pavilion and the 564-room Omni Providence Hotel, and in turn, Providence Place, a downtown shopping destination filled with big-name retailers and an assortment of dining and entertainment options. Known to locals as "The AMP PVD," the 14,000-seat Amica Mutual Pavilion (formerly the Dunkin' Donuts Center) is home to the AHL Providence Bruins and the Big East Providence College Friars. The arena hosts sporting events, major concerts, family shows and trade shows.

Responsibilities

  • Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards. Complete incident report forms in accordance with department standards, including photos where appropriate, documenting damages.
  • Observe public; provide general information, directions and assistance to facility guests; report suspicious behavior to the Security Base Operator.
  • Assist medical personnel by directing traffic, crowd control and securing needed equipment.
  • Exchange all current facility information with base officer coming on duty.
  • Check Lutron system hourly for the status of all facility lights. Have operational knowledge of Lutron system, including the partitioning of meeting spaces as requested.
  • Maintain logs, Issues and receives equipment. Manage lost and found operation.
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
  • Be aware of the location and use of emergency alarms and equipment; Monitor the facility’s Fire Alarm System and follow established procedures in case of fire, power outages, civil unrest or other emergencies. Review on an ongoing basis and be prepared to implement the policies and procedures in the Center’s Emergency Preparedness Manual.
  • Ensure correct and orderly flow of event personnel from shift to shift; maintain open dialogue with all event supervisors; monitor and maintain event staff sign-in sheets in absence of Security Coordinator.
  • Sign all visitors in and out; issue and maintain outside vendor/visitor badges.
  • Maintain a comprehensive log of all pertinent facility information throughout entire work shift.
  • Monitor CCTV system throughout work shift and report any unusual activity to the Director of Safety & Security, Security Coordinator and Roving Security Guard.
  • Activate and disseminate pertinent information through the Center’s emergency Public Address system.
  • Provide general information, directions and assistance to facility clients and guests.
  • Perform regular inspection of CCTV, Access Card Reader, and fire/life safety equipment.
  • Maintain the Security Base office in a clean, presentable and professional appearance.
  • Informs and educates violators of policies and procedures.
  • Perform other duties as required.

Qualifications

Knowledge of:

  • Microsoft Office software applications such as Word and Excel.
  • Behavioral Observation and Surveillance Skills
  • CCTV Systems, Card Access Reader Systems, Fire Alarm Systems, Lutron Lighting System

 Ability To:

  • Remain engaged and alert through the entirety of each work shift.
  • Maintain a professional appearance as well as a professional work ethic.
  • Be able to communicate clearly and concisely in the English language, both orally and in writing.
  • Work well both independently and as part of a team; exert a positive working attitude at all times.
  • Work effectively in a service-oriented environment subject to frequently changing priorities.
  • Provide a customer service experience requiring a very high level of diplomacy and professionalism.
  • Demonstrate professionalism in entering occupied areas of the facility.
  • Establish and maintain effective working relationships with staff, contractors and facility users.
  • Stand and walk for long periods and lift objects weighing up to 50 pounds.
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of

 PREFERRED QUALIFICATIONS:

Experience:

  • Must be 18 years or older.
  • Minimum of one (1) year of experience working in a safety, security or crowd management capacity.
  • High school diploma, or equivalent GED
  • Possession of or ability to obtain a VA state guard card.
  • Possession of or ability to obtain CPR/AED certification.
  • Possession of or ability to obtain certification in Crowd Management Training.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Oak View Group is committed to maintaining a drug free workplace.

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