Oak View Group

Ticket Seller Supervisor | Full Time | Rhode Island Convention Center

Location US-RI-Providence
Job ID
2024-15758
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Category
Box Office
Type
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and Linkedln.

Overview

We are looking for a friendly, motivated individual to supervise our ticket seller staff, and assist in box office operations. As a Ticket Seller Supervisor you will assist, direct, and provide supervision to all ticket sellers on event days.

This role will pay a wage of $21-$23 per hour.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

JOB EXPIRES 08/01/2024

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 

Responsibilities

  • Supervises ticket seller staff on event days; Assist with ticketing set up, customer service questions, and technology
  • Works with Box Office Manager on event day set up which includes, scanner and pedestal set up, pre-event briefings, and ticket seller staff deployment.
  • Utilizes the ticketing system to process ticket sales and troubleshoot customer issues and provide staff support
  • Ensure the ticket seller staff is implementing and following all box office policies and
  • Performs all other duties as assigned by Box Office

Qualifications

  • Minimum of high school
  • Minimum of 1 year of experience supervising customer service staff
  • Previous experience with ticketing systems,
  • Strong problem-solving skills
  • Demonstrates outstanding work ethic and leadership skills, including excellent attendance, professional appearance and behavior,
  • Displays a positive and team-oriented
  • Required to work flexible hours including evenings, weekends and holidays

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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