Oak View Group

Director of Security and Event Services | Full Time | Rhode Island Convention Center

Location US-RI-Providence
Job ID
2024-15742
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Category
Security
Type
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn

Overview

Utilizing independent judgment, the Director, Events & Security is a consummate team player who will manage every aspect of events at the facility from the advance planning stages through the end of the event. The Director will also oversee the management of attached parking garages and the security department which consists of 24/7 and event security; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations. 

 

This position has a salary range of $90,000 - $102,000 

 

Job expires 08/01/2024 

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). 

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 

Responsibilities

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the facility 
  • Assist the General Manager in the development and administration of the facility's operating and capital budgE work directly with the department directors in developing departmental operating budgets and revenue projections; 
  • Oversight and ownership of all front of house, back of house and security matters. 
  • Address and recommend actions on all personnel matters 
  • Work with the departmental directors/managers in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges 
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, work cooperatively and jointly to provide quality seamless customer service 
  • Develop and implements programs, policies, and procedures for the facility 
  • Assist the General Manager in the oversight of the facility's contract service partners (food & beverage and parking) 
  • Develop or directs the development and preparation of comprehensive management reports and manuals (i.e Operations Manual, Event Handbook, Promoter Manual, Annual Parking Plan, Annual Facility Report, Bookin Policies, Fire Code Rules & Regulations, etc... ) 
  • Participate and lead various interdepartmental project groups, special projects, and task forces 
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications programs, policies, and procedures as appropriate 
  • Represent the General Manager as needed at various meetings. 
  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users 
  • Plan, service and supervise large events 
  • Plan, direct and evaluate the work of subordinates 
  • Provide leadership for event personnel 
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives 
  • Communicate clearly and concisely in the English language, both orally and in writing 
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed 
  • Complete all duties with a customer service focus through teamwork and dedication advance of events/shows 
  • Assist in the preparation of building to meet the requirements of upcoming events/shows 
  • Assist with the completion of pre-show event financial estimates 
  • Assist with the completion of post-show event settlements 
  • Advise lessees on services available from independent contractors for events 
  • Recruit and train event, parking and security staff 
  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results 
  • Function as a liaison between users of the facility and the facility staff 
  • Recommend and evaluate required event staffing levels 
  • Coordinate communication between building staff and show staff during load in and load out 
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc... 
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction 
  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff and increase customer satisfaction 
  • Inform/train all staff on customer service program, ensuring proper and constant execution 
  • Make hospitality arrangements as needed 
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly 
  • Review emergency planning procedures with all events staff for each event 
  • Create and distribute detailed data sheets prior to every event 
  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid properly 
  • Coordinate service needs with Food and Beverage department as needed 
  • Routinely serve as Manager on Duty 
  • Create event layouts using AutoCAD or similar program 
  • Perform all other duties and responsibilities as assigned 

Qualifications

  • Five to seven years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting 
  • Bachelor's degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field 
  • Additional years of experience may be substituted for formal education, licenses or certificates 
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, or similar programs and Internet software 
  • Possession of, or ability to obtain, a current CPR certificate 
  • Possession of, or ability to obtain, a valid drivers' license 
  • Knowledge of Public Assembly facility management 
  • Knowledge of Operational characteristics of events 
  • Ability to identify the needs of users of the facility 
  • Knowledge of crowd management and control techniques 
  • Knowledge of customer service practices 
  • Knowledge of principles of supervision and training 
  • Demonstrated familiarity with facility use contracts 
  • Knowledge of fire and public safety regulations 
  • Knowledge of food service practices and regulations 
  • Knowledge of equipment and electronic systems in public assembly facilities 
  • Experience with budget preparation and control 
  • Knowledge of Public Relations 
  • Familiarity with terminology used in entertainment/convention/public assembly settings 
  • Knowledge of relevant federal, state and local regulations 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. 

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 

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