Oak View Group

Senior Operations Manager| Rhode Island Convention Center & Amica Mutual Pavilion

Location US-RI-Providence
Job ID
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Marketing & Sales
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at
OakViewGroup.com, and follow OVG on  Facebook, Instagram, Twitter, and  Linkedln. 


Under the supervision of the Director of Operations, this position manages and coordinates the day-to-day operations of the RICC, including set-up / changeovers. Provides overall administrative planning, direction, and policies to operating managers maintaining the highest quality service program to ensure client satisfaction. Assists in the development and management of annual Operations Department budget. Provides overall department management assistance to the Director of Operations.  


This role will pay a salary of $70,000 to $80,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job Expires 8/01/2024

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 


  • Assume management responsibility for all services and activities involved in changeover, ice making, associated equipment in the arena. 
  • Assist where required with maintenance including HVAC,electrical, mechanical, plumbing, chillers, refrigeration, ice making,boilers and associated equipment. 
  • Responsible for compliance and reporting for OSHA 
  • Assist where required with any housekeeping and production needs. 
  • Select, train, with employees to correct deficiencies; implement discipline and termination procedures. 
  • Schedule, motivate and evaluate staff; provide or coordinate staff training; work  
  • Plan, direct, coordinate, and review the work plan for operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures. 
  • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies.   
  • Oversee the set-up of events; coordinate facility arrangements with concessionaires and vendors; 
  • direct and monitor the work of contractors, engineers, and architects on building projects. 
  • Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies. 
  • Maintain hazardous materials communication program, material safety data sheets and required Local regulations. records and permits; maintain knowledge of changes in pertinent Federal, State and  
  • Develop and maintain an accurate record keeping system. 
  • Oversee ice installation and maintenance. 
  • Perform other duties and responsibilities as needed. 


  • High School Diploma or GED and a bachelor’s degree from accredited college/university in a related field 
  • (Facility Management, Engineering, Sports Management etc.) 
  • Minimum of 5+ years’ experience in building maintenance/venue changeover including at least two years 
  • of supervisory responsibility. 
  • + 3 plus years of managing and leading people/teams 
  • Familiarity with OSHA requirements. 
  • Previous ice maintenance and forklift driving experience is highly desirable. 
  • Knowledge of boilers, chillers, refrigeration, and ice making helpful. 
  • Ability to climb stairs and lift 50 lbs., unaided. 
  • Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays, 
  • and extended number of consecutive days. 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. 


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 


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