Oak View Group

Human Resources Manager | Rhode Island Convention Center & Amica Mutual Pavilion

Location US-RI-Providence
Job ID
Location Name
Rhode Island Convention Center & Amica Mutual Pavilion
Human Resources
Regular Full-Time

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at
OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


The Human Resources Manager is responsible for managing HR for RICC in Providence. The Manager interprets policies and procedures with management, providing guidance and oversight to the leadership team. The ideal candidate will partner with the regional leadership team to handle employee relations issues and manage change, as well as partner with corporate HR to lead strategic business initiatives within the Human Resources function. The ideal candidate will be a natural team player with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization. 


This role will pay a salary of $70,000 - $80,000. 

Job expires 8/01/24 


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). 

About the Venue

Conveniently located in the heart of downtown Providence, the RICC is within walking distance to restaurants, hotels, shops, art galleries, night clubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 


  • Coordinate with Corporate Talent Acquisition to post and hire all full-time candidates; participate in interviews, question generation, candidate tracking and making recommendations to RICC leadership. 
  • Ensure timely posting and tracking of all union positions per Collective Bargaining Agreements 
  • Assist hiring managers with recruiting efforts as needed for part-time, seasonal, and/or hourly staff to maintain staffing levels. 
  • Assist in the creation and update of job descriptions (in partnership with Corporate Human Resources for approvals) and annual review for ongoing accuracy and compliance. 
  • Process, track and respond timely to background and drug screen requests in accordance with venue and company policies. 
  • Organize and process new hire, change, and termination paperwork for full and part time employee. 
  • Organize and partner with department managers to complete new hire orientation and provide new employees solid company knowledge, guidance on policies and access to Company handbook(s) and resources. 
  • Provide human resources representation and, along with General Manager represent company in interacting with local union agents; ensuring compliance with active collective bargaining agreements; responsible for oversight of grievance procedures. 
  • Oversight of local Wellness Committee and will communicate corporate-driven health initiatives. 
  • Acts as coordinator of Internship Program; partner with Corporate Talent Acquisition on company selection requirements and implement locally. 
  • Ensure facility compliance with personnel policies and procedures, local, state and federal laws and regulations. 
  • Provide support to local finance team in compiling response to regulatory requests from state or federal agencies (i.e., Employee Earning Statements, Unemployment Compensation-ADP, and Employee Verifications) and attend hearings as necessary. 
  • In partnership with department manager, create, review and revise written warnings, suspensions and terminations for full and part time employees. 
  • In partnership with Corporate Human Resources will review termination decisions for all employees at the RICC facilities 
  • Serve as primary local investigator and liaison with Corporate HR for regulatory charges (i.e., harassment / discrimination) as directed; complete internal investigations, gather data for all state or EEOC Investigations as requested by legal counsel. 
  • Monitor and ensure compliance with OVG policies, local, state, and federal employment laws and regulations (e.g., FLSA) 
  • Actively monitor work environment to ensure harmonious, compliant, inclusive, diverse and positive work environment by actively supporting and promoting department and company objectives. 
  • Provide HR direction to management with respect to performance and discipline. 
  • Coordinates and/or conducts exit interviews to determine reasons behind separation and propose solutions to reduce further turnover. 
  • Responsible for guiding and answering employee questions on benefit process, carriers and provide staff resources to ensure coverage needs are met. 
  • Conducts new manager/supervisor orientations on compliance issues, such as harassment and work-related injuries. 
  • Work closely with department heads and managers to improve work relationships, build morale, increase productivity and retention. 
  • Identify training needs/opportunities for facility and individual training/coaching needs. 
  • Interface with Corporate Human Resources on regular basis providing venue update and discussing concerns/solutions. 


  • Bachelor’s Degree from accredited college or university (BA/BS) in human resources or related field; or a minimum 3 to 5 years’ verifiable progressive experience in Human Resources as a generalist 
  • Certified as PHR, SPHR, SHRM-CP, or SHRM-SCP preferable. 
  • Possess solid working knowledge of local, state, and federal employment laws and regulations. 
  • Verifiable track record of displaying initiative and strong problem-solving skills. 
  • Effective interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner. 
  • Experience recruiting/hiring for diverse positions with emphasis on part-time or hourly positions. 
  • Excellent oral, written, interpersonal and organizational skills required. 
  • Demonstrated ability to adhere to strict standards of confidentiality, discretion and ethics. 
  • Knowledge and experience in employment law practices (e.g., EEO, ADA, FMLA, DOL, OSHA, etc.). 
  • Proven independent professional capable of forming relationships with diverse groups of employees at all levels. 
  • Proficient in MS Office, Excel, PowerPoint applications; and fluency in working in HRIS database systems. 
  • Must be able to communicate clearly and concisely in the English language, both orally and in writing.  

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. 


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. 


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