Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere

This role will pay an hourly wage of $16.50 to $18.50. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

End date 12/21/2024

Angel Of The Winds Arena is a three venue, state-of-the-art multi-purpose complex located in the heart of downtown Everett, WA.  This seamless complex offers a NHL regulation ice rink open year-round, diverse arena space that can be used for WHL hockey, basketball, indoor football, trade shows, concerts and more; as well as a full conference center that can host conventions, meetings, weddings, banquets, and more.

Angel Of The Winds Arena is Snohomish County's premier entertainment and convention facility. AOTW Arena is an exciting place for residents and visitors to enjoy a variety of entertainment activities and a superior conv

• Provide exceptional customer service to all guests
• Greet guests and collect tickets as they enter the building or section assigned
• Ensure guest compliance with outside food/beverage and camera building policies
• Usher guests to their seats and provide directional assistance throughout facility
• Monitor guest conduct and provide assistance to guests
• Assist in providing a safe and secure environment for IEC
• Report any unsafe equipment or situations to supervisory staff immediately
• Perform crowd control management functions
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Monitor emergency exits and assist guests with special needs
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow directions for all event procedures and safety standards
• Provide excellent customer service assistance to internal and external client

While performing duties of this job, the employee is frequently required to multi-task under time limits and in high
pressure situations. Position requires frequent attention to details and accuracy of specified standards including:
following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

This position requires constant use of interpersonal skills with internal and external clients
including: greeting, directing clients verbally and with visual cues towards various building locations. Position also
requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and
determine optimal solution to their concern. Employee must frequently work both independently and as part of a
team.

• Must be at least 18 years of age.
• Previous experience in a customer service role preferred.
• Exceptional guest and client service capabilities and interpersonal skills. Outgoing and friendly personality required.
• Ability to work independently and remain flexible.
• Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries.
• Ability to stand, sit, walk, and climb stairs. Employee is occasionally required to lift 10 lbs, unaided.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.