Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

The Ticket Seller is responsible for selling tickets to the general public, while providing general information to patrons. This is a part-time position that requires the availability to work flexible hours during events, evenings, weekends, and some week days.

This role will pay an hourly wage of $11.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Closing Date:  June 30, 2024

Located in the heart of Cumberland County, the Crown Complex is a state-of-the-art, five-venue complex comprised of a 4,500-seat arena, a 9,200-square foot ballroom, a 10,880-seat coliseum, an exposition center with 60,000 square feet of unobstructed space and a 2,440-seat theatre.
Managed by OVG360, the Complex is home to the Fayetteville Marksmen hockey team (SPHL) and Fayetteville Fury indoor soccer team (NISL) and hosts a variety of other sporting events, family shows, concerts and special productions year-round.

• Selling tickets to the general public
• Assist patrons at the Box Office Will-Call window and resolve all issues/problems
• Create exceptional experience for all guests through a safe, clean, and friendly environment
• Answer questions regarding events, tickets and schedules
• Reconcile money received
• Balance monies at end of shift with supervisor
• Assist with the restocking of Box Office supplies
• Follow all operational policies and procedures for Box Office operations and Global Spectrum
• All other duties as assigned by supervisors.

• Demonstrated customer service skills with the aptitude to resolve conflicts
• Effective communication skills, both written and oral.
• Candidates must be computer literate and have experience with Office equipment: copier, computer/keyboard, telephone, fax and printers
• Reliable transportation to and from work
• High school diploma or a general education degree
• Ability to work non-standard work hours with variable schedule, to include weekends.
• Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds
DESIRED QUALIFICATIONS
• 1-2 years prior experience cash handling and strong math aptitude

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.