Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Under general supervision of the Senior Operations Manager, the Operations Manager is responsible for assisting in administration, planning, budgeting, and direction for the operations of the BOK Center including supervising and directing personnel including full time staff, subcontractors, and the daily activities involved in the successful execution of events and maintenance of the entire facility.

This role will pay a salary of $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 6/30/2024

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. 

• Oversee all aspects of operations including event staffing, set-ups and changeovers, and ADA compliance for the entire complex.
• Plan, direct, coordinate, and review the work plan for operations staff; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.  
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.  
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments, as necessary.   
• Develop and maintain an accurate record keeping system including equipment maintenance and inventory logs.
• Attend weekly staff meetings. Develop and maintain a harmonious working relationship with all of the other departments. 
• Review contracts, speak with tenants, and work with subcontractors to determine special requirements.
• Inspect conversions, construction, and installation progress to ensure conformance to established specifications.
• Act as a liaison between unions, tenants and facility contractors as needed.
• Plan, budget and schedule facility modifications including cost estimates, bid sheets, layouts and contracts for construction and conversions.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
• Responsibilities include but are not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion. On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
• Provide the highest customer service excellence.
• Other duties as assigned.

• Minimum of three (3) years’ experience in an operations position in a convention center, event center, arena, performing arts center, theater, or public assembly facility with knowledge of set up/housekeeping and event coordination including progressive supervisory responsibility.  
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.   
• Familiarity with OSHA requirements  
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Possess skills and experience in labor relations, purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.