Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

The Senior Events & Operations Manager will oversee every aspect of their assigned events from the advance planning stages including setups/changeovers through the end of the event. Will hire, train, schedule and supervise all event and operations staff, as well as oversee building maintenance, operations, security and parking issues.

This position will interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction. 

This role will pay a salary of $70,000 to $75,000

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Job Expires: 5/6/24

Events

• Responsible for planning, coordinating, and facilitating the logistics of events throughout the Sioux City Convention Center.
• Advances and communicates all event information to appropriate departments and staff.
• Develop and control event budgets including preparing pre-event financial estimates and completing post-event financial settlements based on contractual requirements.
• Ensure timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes.
• Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
• Ensure that all event insurance certificates, licenses and permits required for production are obtained promptly, including pyrotechnics and traffic control.
• Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing.
• Responsible for the Events Department role in the execution of event contracts and rental agreements.
• Prepares events reports noting attendance, times, significant problems, etc.
• Ensure collection of all payable by due dates.
• Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators).
• Must work on-site for assigned events, maintain excellent attendance, and contribute to a safe & healthy work environment.
• Develop long range plans for future events and maintain departmental equipment.
• Maintain communication with events and operations team to ensure a flawless event.

       Operations

• Responsible for managing event set ups and changeover.
• Oversee the operations and housekeeping services for the facilities. 
• Oversees operations and events part time staff: hiring, training, supervision, evaluation, disciplinary actions and scheduling.
• Lead the operational procedures, processes, and responsibilities as it relates to the facility. 
• Responsible for OSHA compliance and knowledge of changes in Federal, State and Local law.
• Participate in the development and administration of the Operations budget; forecast for staffing, equipment, materials, and supplies.
• Oversee all production, setup, event staff, event-related contract services.
• Create work schedules for operations, event and security staff, delegate assignments and review performance and results.
• Order supplies, materials and janitorial supplies to maintain the facilities within budget guidelines; receive, store and maintain all supplies and materials.
• Establish and maintain relationships with vendors.
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; Develop and maintain an accurate record keeping system.
• Assist with preparation of departmental payroll for part time staff.
• Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Complete all duties with a customer service focus through teamwork and dedication to OVG’s principles.
• General building maintenance and cleaning (SOP and as scheduled).
• Create and execute daily, weekly, monthly, quarterly and annual maintenance checklists and upkeep of log.
• Report to Director of Operations on daily and weekly activities, provide maintenance reports.
• Attend weekly staff and production meetings.
• Maintain the cleanliness and organization of equipment and storage rooms.
• Other duties as assigned.

• Bachelor’s degree from an accredited college or university with major course work in facility management, Sports Management, Marketing, Business Administration or related field.
• 3-5 years of increasingly responsible event management, operations, and building maintenance experience in a stadium, arena, convention center or public assembly facility setting highly preferred.
• Proficient in use of Microsoft Office programs in a Windows format; experience with AutoCAD preferred.
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations.
• Ability to communicate clearly and concisely in the English language, both orally and in writing.
• Ability to handle mutiple tasks at one time. 
• Production experience involving concert set up, audio, video, lighting, and rigging preferred.
• Working knowledge of operational equipment including but not limited to: forklift, pallet jacks, scrubbers, floor buffers, staging, retractable seating risers, basketball floors and ice install
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment.
• Ability to work independently and as part of a team.
• Must be available to work a flexible schedule, including long shifts, early mornings, evenings, weekends and holidays as required.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Intellectual/Social demands: 

While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate professionally in writing and verbally with clients in the English language.

Physical demands: 

While performing the duties of this job, the employee will constantly operate a computer and other office devices such as  calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients and supervise the work of employees during events.  Employee must constantly communicate via cell phone, email, text and in-person with others to exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.

Work environment:

The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days while moving about the event floor.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.