Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

The Premium Service Manager is responsible for serving the needs of existing Suite & Premium Members with excellent customer service, providing assistance and maintaining constant contact to accounts while also generating incremental revenue. The ideal candidate is an experienced premium sales/service professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential, drive attendance and retention.

This role pays a salary of $60,000 to $65,000

Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays)

Job posting expires 5/1/2024

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.  

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. 

We want you to join our team and create the most electric entertainment experience in the nation. 

Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent.  

For additional information and news, follow @moodycenteratx on Facebook, Instagram, Twitter, YouTube and Tik Tok.    

• Manage, develop, and lead two Premium Service Coordinators and Interns on the Premium Service team.
• Manage and enhance relationships with new and existing Premium members to create experiences for clients and share best practices related to specific goals and initiatives.
• Create and implement unique service strategies and programs as a means of increasing retention rates and new business opportunities.
• Generate a touchpoint strategy for assigned clients, “face-to-face” or Zoom meetings to enhance the level of customer care.
• Fulfill member requests and questions via phone, email, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes.
• Manage member agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed.
• Serve as the primary point of contact for assigned clients and liaison for the premium department.
• Collaborate with sales executives to generate new sales leads.
• Perform all necessary informational email communications with premium members.
• Collaborate with industry leaders on best practices within the area of premium service.
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Moody Center associates across various departments within the organizations.
• Participate and contribute to daily and/or weekly to team meetings and training sessions.
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the building, long periods of standing.

• Bachelor’s degree in Sports Marketing, Marketing or other related field preferred or a combination of related education and work experience.
• 3-5 years’ of professional sales and service experience, preferably in the sports & entertainment industry.
• High level of demonstrated professionalism, integrity, and ability to maintain sensitive information and appropriate decorum.
• Demonstrated quick learner with ability to handle multiple projects and meet deadlines.
• Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic.
• Detail oriented, diplomatic, empathetic, with exceptional customer service skills.
• Strong knowledge of sales strategies and service principles.
• Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.
• Ability to work independently and within a team environment 
• Ability to work flexible hours including evenings, weekends, and holidays

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.