Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

The Guest Service Representative has a key role in providing a memorable experience to every guest through unparalleled service in our exceptional venue. 

This role will pay an hourly wage of $16.67. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

end date 12/31/2024

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

• Deliver superior guest service by providing valuable assistance to guests in a professional, responsible, and courteous manner.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Monitor kiosk supplies and notify management when replenishment is needed.
• Complete logs and reports as requested by management.
• Ensure that information available at the Guest Service kiosk is set up and kept in a neat and orderly fashion.
• Log and coordinate lost and found items and our Tag-A-Kid program
• Provide courtesy, respect, and professionalism to all guests and fellow employees.
• Utilize computerized incident management system to log incidents reported through radio traffic 

• High school diploma or general education degree (GED)
• Excellent problem-solving skills required
• Ability to work with minimal supervision
• Strong customer service skills
• Excellent verbal and interpersonal skills
• Basic computer skills
• Professional presentation, appearance and work ethic
• Ability to work irregular hours including, evenings, weekends and holidays
• Ability to interact with all levels of staff including management

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.