Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Safety is our upmost priority at Total Mortgage Arena. This position is responsible for ensuring that the arena is a safe and welcoming environment for all patrons. Security staff will be responsible for access to the arena, ensuring guest enter safely and for the security inside of the arena, by limiting access to restricted areas as well as deescalating volatile situations.

salary: $16.69

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 12/31/2024

Total Mortgage Arena is a sports and entertainment venue, managed by Oak View Group and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Islanders (AHL affiliate of the New York Islanders) and PWHL New York. In addition to the various sporting events held year-round, the arena plays host to various concerts, comedy shows, expos, and family shows. 

• Uphold security directives, most importantly our mission to take reasonable steps to protect the safety and security of our venues' guests, employees, and assets with respect towards everyone's dignity and legal rights.
• Verifies credentials to ensure control of access into restricted areas
• Secures the perimeter of ticketed areas
• Screens guests as they enter the facility in accordance with the event standards
• Resolve escalated security situations, providing appropriate warnings and contacting local police if ejections/arrests are warranted/necessary
• Works cooperatively with event staff and local police
• Interacts with guests in a polite and professional manner
• Assist with directional and informational inquiries. Serve as escalation point for complaints/issues
• Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
• Performs other duties as required to the satisfaction of Supervisors and Management

• Valid CT Guard Card, preferred
• Prior Customer Service Experience, preferred
• Excellent communication skills required with thorough understanding of written and spoken English
• Knowledge and skill in radio communication
• Ability to listen effectively, take and execute directions, as given
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to stand for long periods of time
• Ability to exercise sound judgement to diffuse volatile situations
• Ability to work independently and in a team environment
• Ability to traverse a variety of terrain and floor surfaces including stairs, carpet, concrete
• Ability to work in darkened area, around crowds, loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work outside, in adverse weather conditions, as needed
• Ability to direct guests where they need to go, as well as direct them in an emergency
• Must be able to efficiently screen guest in the form of metal detecting via wands and bag checking

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.