Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

A member of the Event Security Team reports directly to the Director of Security. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena.  The Event Security team is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential

This role will pay an hourly wage of $22.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Please keep job posted until 12.31.2024

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Essential Functions and Responsibilities

• Provide exceptional customer service to all guests.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome guests, provide directions, and answer any questions that may arise.
• Monitor, patrol, secure areas of the arena and check/monitor credentials.
• Provide assistance to guests with special needs or wheelchair access.
• Resolve guest complaints quickly and exceed the guests’ expectations.
• Enforce building policies and event procedures.
• Maintain order and ensure crowd safety.
• Assist and direct guests in a variety of situations including emergencies.
• Perform wanding of patrons and monitor entry of patrons through metal detectors.
• Communicate efficiently and clearly with co-workers/supervisors.
• Follow all incident procedure protocols and documentation when necessary.
• Other duties as assigned.

Required Experience & Qualifications:

• To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
• Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
• Exposure to flashing lights

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.