Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

An usher is a vital member of the Arena staff as they are involved in direct contact with the public.  As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guest enjoy their visit.  Providing top notch customer service is your responsibility.  Our ushers will be essential in creating a safe and memorable experience for all guest at CFG Bank Arena.  This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment.

This role will pay an hourly wage of $18.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Please keep posted through 12.31.2024

Opening February 2023, CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena will showcase over $200MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue will include a new exterior façade, green scaping and enhanced lighting, this iconic landmark will offer guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena will host 120+ shows annually including the hottest artists on the planet. It will be a cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment awaits in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Essential Functions and Responsibilities

• Proactively welcome guests and answering questions
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas. Contact a supervisor if your encounter an issue with “duplicate tickets”
• Provide directions to ticketed seats and other arena locations
• Preventing guest from moving from one seat to the next
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance
• Perform other duties and responsibilities as assigned
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.

Required Experience & Qualifications:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 70% event availability commitment. Event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations
• Must be 18 years of age or older
• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
• Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
• Exposure to flashing lights

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.