Oak View Group

Usher/Ticket Taker|Part-time| BOK Center

Location US-OK-Tulsa
Job ID
2023-13372
Location Name
BOK Center
Category
Fan Engagement/Ticketing
Type
Temporary Part-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn

Overview

An Usher/Ticket taker is a vital member of the BOK Center and Cox Business Convention Center as they are involved in direct contact with the public.  As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit.  Providing top notch customer service is your responsibility.  Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment.

 

This role will pay an hourly wage of $11 to $14.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

end date 12/31/2024

About the Venue

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events and has been named on multiple occasions one of the country's best venues. 

Responsibilities

  • Proactively welcome guests and answer questions.
  • Identify opportunities to create memorable experiences for guests.
  • Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
  • Provide directions to ticketed seats and other facility locations.
  • Preventing guests from moving from one seat to the next.
  • Respond to and/or escalate guest complaints, concerns, and compliments.
  • Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
  • Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
  • Effectively communicate safety and security measures.
  • Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
  • Perform other duties and responsibilities as assigned.
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building including walking steps, exposure to loud noises, and standing for long periods of time.

Qualifications

  • Demonstrated ability to follow instructions and work in a fast-paced environment.
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations.
  • Must be 18 years of age or older.
  • Previous experience in a customer service-based industry is preferred.
  • Previous experience within a sports, entertainment, or related field is preferred.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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