Oak View Group

Manager, Conversions| XL Center

Location US-CT-Hartford
Job ID
Location Name
XL Center
Regular Full-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


This position helps coordinate the day-to-day operations of the facilities (arena, basketball facility, ice rink, meeting rooms), including set-up/changeovers, custodial/housekeeping, maintenance, and ground keeping. The Conversion Manager helps manage, supervise, and coordinate the set-up and operations of the building including managing and overseeing building changeovers. Assists the Director of Operations in coordinating overall administrative planning, direction, and policies while maintaining the highest quality service program to ensure client satisfaction.  Assists in the development and management of annual Operations Department budget.


This role will pay a wage of $45,000 to $52,000. 


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

The XL Center is Connecticut’s premier destination for sports & entertainment.
The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the five-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.


The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.


The XL Center entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.


The XL Center will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.


  • Manage and oversee changeovers and setups including event set-up and tear-down of i.e., dashers/plexi glass for hockey, basketball floor, hoops, stage risers, chairs, tables, signs, etc.
  • Helps manage the basketball practice facility needs- cleaning, maintenance, etc.
  • Helps develop, maintain, and manage operating procedures relating to changeovers.
  • Assists in overseeing daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, video boards, etc.
  • Helps schedule and oversees operational PT staff including changeover, custodial staff, etc.
  • Oversee the administration of all operations department part time staff: Hire, train, schedule, evaluate, and motivate
  • Assists in negotiation and administration of contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping, etc.
  • Participate in the development and administration of the Operations Department budget; Forecasting of future funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures.
  • Order materials for building supplies and maintenance within budget guidelines; receive & maintain supplies
  • Assist in developing preshow department staffing estimates of expense for the Event Manager and Accounting.
  • Review and recommend day to day operational policies and procedures for the Operations department
  • Maintain, organize, and keep inventory department equipment
  • Facilitate compliance, training, and updates to the Emergency Action Plan, as needed
  • Assists with building Health & Safety compliance
  • Other duties as assigned by Director of Operations


  • Bachelor’s/Technical degree from an accredited college/university/school preferred
  • Minimum of one to two (1-2) years’ experience in facility operations management including at least one year of building changeover work in arena, convention center or public assembly facility including set-up/housekeeping
  • Demonstrated knowledge of facility management, supervisory skills, and experience in staff supervision
  • Ability to function in a fast paced, high-pressure environment; possess superior interpersonal and communication skills
  • Ability to work flexible schedules and demanding hours including overnights, weekends, and holidays, as required
  • Proficiency with general office PC applications
  • Knowledge of budget preparation and control
  • Familiarity with OSHA requirements
  • Ability to coordinate multiple tasks and prioritize quickly
  • Must be self-motivated and have excellent organizational skills

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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