Oak View Group

Guest Services Supervisor|Part-time| Moody Center

Location US-TX-Austin
Job ID
Location Name
Moody Center (Austin, TX)
Guest Services
Regular Part-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desires a leadership role.


Position Details :
• Part-time position
• Shifts include nights, weekends, and holidays


This role will pay an hourly wage of $20.00. 


For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.


Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.


In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine. We want you to be a part of our continued success!


Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent. 

For additional information and news, follow @moodycenteratx on FacebookInstagramTwitterYouTube and Tik Tok. 


  • Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
  • Facilitate employee briefings pre and post event
  • Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
  • Process opening and closing paperwork
  • Understand, retain, and communicate safety and security measures
  • Engage with team members and guests in a positive and effective manner
  • Identify opportunities to create memorable experiences for team members and guests
  • Proactively welcome guests and assist with questions and requests
  • Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience
  • Provide accurate facility information with excellent customer service to guests
  • Provide critical and positive feedback to team members
  • Respond to and/or escalate guest complaints, concerns, and compliments
  • Reports any suspicious activity to supervisors and/or management
  • Other duties as assigned
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time


The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


  • An average of ten (10) events worked per month. Event requirement is subject to change with notice.
  • Minimum 2 years experience in any supervisory and/or leadership role
  • Experience in a customer service-based industry is required
  • Experience in a collaborative team environment is required
  • Strong verbal and written communication skills
  • The ability to function independently in a fast paced, high-pressure environment
  • The ability to work flexible schedule including long hours, nights, weekends, and holidays
  • Ability to motivate, encourage and recognize exceptional performance
  • Previous experience within a sports, entertainment, or related field is preferred


Working Conditions

  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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