Oak View Group

Director of Operations- Back of House | McCormick Place Convention Center

Location US-IL-Chicago
Job ID
Location Name
McCormick Place Convention Center
Culinary / Kitchen Management
Regular Full-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 


The Director of Operations- Back of House is accountable for duties related to back of the house kitchen cleaning and sanitation for main kitchen, concessions stands and all Food & Beverage service areas and maintain inventory and standards for kitchen and banquet equipment under the direction of the the Executive Chef. 


This role will pay a salary of $100,000-$125,000.


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

McCormick Place located in downtown Chicago is the largest and most flexible convention center in North America., With over 2.6 million square feet of exhibition space, the campus proudly hosts some of the world’s largest and most prestigious conventions, meetings, and trade shows, welcoming approximately 3 million visitors to Chicago every year.


  • The Director of Operations- Back of House will be responsible for overseeing food preparation, distribution, ordering supplies, scheduling shifts, equipment functionality and readiness, cleanliness of all BOH areas and monitoring inventory levels.
  • The Director of Operations provides oversight and management to the stewarding department and will actively supervise, coach, counsel, direct, train and mentor stewards in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion, and transfer.
  • Will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. Must have working knowledge of Union CBA.
  • Responsible for setting and executing regular cleaning standards for the kitchen and verifying that staff are maintaining sanitation levels.
  • Oersight of kitchen area to ensure everything is organized, sanitized appropriately and in good working order.
  • Responsible for managing inventory to ensure equipment needs meet demand and are maintained in good working order with all necessary maintenance and inspections up to date.
  • Must maintain excellent attendance and be available to work a variable event-driven schedule which includes evenings and weekends.
  • Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required.


  • 7+ years supervisor experience in a similar setting.
  • Solid understanding and practical knowledge of restaurant business principles and service etiquette.
  • Effective team management experience.
  • A proactive approach toward day-to-day activities and shifting demands.
  • Comprehensive knowledge of food and food handling practices.
  • Food Handlers Certification.
  • SMART Serve Certified.
  • An aptitude for identifying and assessing details.
  • Exceptional interpersonal, and communication skills.
  • Proven to perform well under pressure; manage multiple priorities simultaneously.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • An ongoing awareness and responsiveness to client satisfaction.
  • Available to work evenings, weekends and holidays as required.
  • Confident using Excel, Word and Microsoft Office.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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