Oak View Group

Event Housekeeping Supervisor|Part-time|PPG Paints Arena

Location US-PA-Pittsburgh
Job ID
2023-12239
Location Name
PPG Paints Arena
Category
Event Management / Sales
Type
Regular Part-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn

Overview

This part-time position provides assistance and essential support for PPG Paints Arena events including hockey games, concerts, family shows, etc.  Specifically, an Event Housekeeping Supervisor oversees 40 part-time event sweeping staff.

 

This role will pay an hourly wage of $22.00.

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities

  • Supervises all Event Sweepers within assigned areas during the events, and other shifts as needed
  • Serves as a point-of-contact for employees who seek assistance relating to housekeeping matters, safety concerns, etc.
  • Provides solutions to aforementioned issues by communicating with management, department leads, and/or 24hr Command Center
  • Assists in sustaining PPG Paints Arena initiatives by supporting proper employee behaviors, properly addressing any failures and reporting issues to management
  • Encourages development of employees’ skills and assists with incentive program
  • Provides clear, concise, and timely communication of detailed event requirements to event staff
  • Provide clear, concise, and timely radio communication when handling incidents or complaints
  • Report any maintenance issues to management and/or proper departments
  • Is proactive in seeking out ways to improve service, procedures, etc.
  • Understands emergency response plan and can help facilitate process with assigned employees
  • Record pertinent post-event notes for managerial review
  • Be willing to provide other managerial assistance and support when requested

Qualifications

  • Exudes exceptional guest service qualities, leadership skills, and professionalism
  • Ability to effectively train, coach and mentor others
  • Working knowledge of Microsoft Office program on a computer and/or iPad
  • Supervisory experience required
  • Utilizes excellent interpersonal and written communication skills
  • Demonstrates ability to prioritize multiple projects and find solutions to issues
  • Professional presentation, appearance, and work ethic
  • Ability to work under limited supervision and to interact with all levels of staff including management
  • Must be available to work flexible hours, which will include evenings, weekends, and holidays
  • While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. 
  • Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours during the work shift. 
  • Ability to communicate via two-way radio.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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