Oak View Group

Box Office Supervisor

Location US-CA-Palm Desert
Job ID
Location Name
Acrisure Arena
Box Office
Regular Part-Time

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.


Under supervision of full time Box Office Team, assist in the operation of the box office, implementing and following procedures, overseeing the box office and or the VIP entrances. 


This role will pay an hourly wage of $24.00.


For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

Acrisure Arena is a new state of the art Facility in Palm Springs, CA which opened in December 2022. Acrisure Arena is the home arena for the Coachella Valley Firebirds, AHL affiliate of the Seattle Kraken. The multi purpose arena is expected host to over 100 events per year between hockey games, concerts, and family shows.


  • Overseeing the Box Office during events to ensure the Ticketing Representatives are providing top notch customer service
  • Working with Ticketmaster Archtics to solve customer ticketing issues
  • Working VIP entrances during events to ensure there are no ticketing issues for VIP customers
  • Processing orders via Ticketmaster Archtics
  • Dealing with customer issues either at the box office or VIP entrances


 2‐3 experience in an office setting orsimilar preferred
 Ability to perform effectively under stressful situations
 Ability to define, analyze and solve problems
 Ability to coordinate box office procedures with otherstaff
 Ability to work variable hours including evenings, weekends and holidays
 Ability to communicate effectively both verbally and in writing
 Ability to safely and accurately handle and account for large sums of money
 Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
 Ability to maintain an effective working relationship with other staff, event promoters and the general public
 Skill in operating modern office equipment including computers

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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