Oak View Group

Ticket Operations Manager

Location US-TX-Austin
Job ID
Location Name
Moody Center (Austin, TX)
Box Office
Regular Full-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.


The Ticket Operations Manager will primarily manage the tickets for our premium areas. Product specialization will include Archtics, TM1, and Account Manager.  The Ticket Operations Manager will work directly with the Premium Sales and Service department as well as other arena teams. This role is supported by and works closely with the entire ticketing team.


This role will pay a salary of $55,000 to $63,000.


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).


About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.


Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 45 year-old Frank Erwin Center and provides top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.


In 2022, Moody Center ranked #1 highest grossing venue in its category by Billboard Magazine and received the 2022-23 New Venue of the Year Award by Pollstar Magazine. We want you to be a part of our continued success!


Visit www.moodycenteratx.com to learn more about our mission to be #BeATXcellent. 

For additional information and news, follow @moodycenteratx on FacebookInstagramTwitterYouTube and Tik Tok


  • Work closely with Director of Ticketing and Ticketing Manager to build all events in the Archtics database for our premium membership program.  
  • Work extensively with our Premium Sales & Services Team with season renewals, member presales, including setting up Account Manager for sales to our premium ticket members. 
  • Manage Assistant Ticketing Manager who oversees employees in the box office team. 
  • Manage process for premium tickets for all suites, club seats, and loge boxes 
  • Import seats and invoice suite holders, off manifest inventory, and reserved seat club members. 
  • Build various pricing for premium members including but not limited to: parking, individual pricing for suite rentals, member pricing, loge boxes, etc.  
  • Event day duties may include supporting box office, working with clients on suite level, troubleshooting ticket issues, etc.  
  • Build out process and tickets for guest passes for suite members  
  • Build out process for transitioning ROFR member tickets during renewal years. 
  • Report on individual event-by-event revenue for financial reconciliation 
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements. 
  • Submit events to Ticketmaster for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter.  
  • Ensure the venue is maximizing its use of Ticketmaster Products and Services. 
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels. 
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required 
  • Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs. 
  • Perform all other duties as assigned by the Director of Ticketing. 


  • Bachelor’s Degree in Business, Sports Management, Marketing or other related field preferred. 
  • 3-5 years of experience with the Ticketmaster suite of products including Host, Archtics, TM1, Mobile Technology or other similar systems.  
  • Experience with Right of First Refusal (ROFR) programs preferred.  
  • Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable. 
  • Must be able to work independently, as well as train, manage, and motivate others. 
  • Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint. 
  • Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment. 
  • Candidate must also have the ability to work with the public and possess conflict resolution skills. 
  • Ability to work well within a team environment, yet comfortable completing tasks independently. 
  • Must be adaptable with the ability to work under pressure to meet deadlines.  
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts. 
  • Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously. 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


<p style="margin: 0px;">We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!</p>
Share on Social Media!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.