Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

We are seeking a dedicated and proactive Accounts Receivable Collection Specialist to join our finance team. The successful candidate will play a vital role in managing and improving our accounts receivable process, ensuring timely and effective collection of outstanding receivables while maintaining positive customer relationships. If you have a strong attention to detail, excellent communication skills, and a goal-oriented mindset, this role offers an exciting opportunity to contribute to the financial health of our organization.

This role will pay an hourly salary of $22.00 to $26.00

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Receivables Collection: Contact customers via phone, email, and written correspondence to collect outstanding receivables in a professional and tactful manner.
• Account Reconciliation: Perform regular reconciliations of customer accounts, identifying discrepancies and resolving payment discrepancies promptly.
• Customer Communication: Establish and maintain open lines of communication with customers to address inquiries, resolve disputes, and coordinate payments.
• Documentation: Maintain accurate and up-to-date records of all collection activities, payment agreements, and correspondence with customers.
• Reporting: Generate regular reports on accounts receivable status, collection efforts, and progress towards targets for review by management.
• Dispute Resolution: Collaborate with internal departments, such as field operations and accounting to address customer concerns and disputes that may be affecting timely payments.
• Escalation Handling: Identify accounts requiring escalated collection efforts and work closely with the appropriate teams to develop and implement appropriate action plans.
• Process Improvement: Contribute to the development and implementation of best practices and process improvements to enhance the efficiency and effectiveness of the accounts receivable collection process.
• Compliance: Ensure compliance with all relevant laws, regulations, and company policies pertaining to debt collection and customer interactions.
• Customer Relationship Management: Build and maintain positive relationships with customers to facilitate smooth payment processes and foster goodwill.

• Education: High school diploma or equivalent; additional education in finance, accounting, or related field is a plus.
• Experience: Previous experience in accounts receivable, collections, or related financial roles is preferred.
• Communication Skills: Strong verbal and written communication skills, with the ability to engage customers in a professional and empathetic manner.
• Negotiation Skills: Proven ability to negotiate and secure payment arrangements while maintaining positive customer relationships.
• Attention to Detail: Meticulous attention to detail when reconciling accounts, recording collection efforts, and managing documentation.
• Problem-Solving: Strong analytical and problem-solving skills to identify and address issues related to outstanding receivables and disputes.
• Time Management: Effective time management and organizational skills to prioritize and manage a high volume of collection activities.
• Software Proficiency: Familiarity with accounting software, customer relationship management (CRM) systems, and Microsoft Office suite.
• Ethical Conduct: High level of integrity and ethical conduct when dealing with sensitive financial information and customer interactions.
• Resilience: Ability to handle challenging and difficult conversations with customers while remaining composed and professional.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.