Oak View Group

Concessions Manager|Tribute Communities Centre

Location CA-ON-Oshawa
Job ID
OVG - Food Services & Hospitality
Location Name
Tribute Communities Centre
Food & Beverage Management
Regular Full-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


The Concessions Manager is responsible for the effective management and running of venue concessions operations. This would include, but is not limited to, food preparations and production, compliance with alcohol service policies, guest service, employee hiring, training and scheduling, balancing bookwork, trouble shooting, minimizing waste and closing duties. The Concessions Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.


The Concessions Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. They will actively supervise, coach, counsel, train, direct and mentor employees in meeting company quality standards and will initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension and termination. The Concessions Manager will provide oversight and resolution responsibility for all direct employee performance issues.


This is a key position for the effective and profitable operation of the business. The Concessions Manager must maintain excellent attendance and be available to work a variable event-driven schedule which will include evening, weekends and (potentially) holidays. Open availability, professional presentation, outstanding interpersonal skills, self-directed, and strong technical (computer and POS) aptitude required.


This role will pay a salary of $50,000 to $55,000.


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).


About the Venue

Owned by the City of Oshawa, and managed by OVG360, the Tribute Communities Centre opened in 2006 with a project cost of $45 million. As Durham Region’s premier Sports and Entertainment Facility, the Tribute Communities Centre provides a first-class home to the Oshawa Generals of the Ontario Hockey League, Oshawa Sports Hall of Fame, and the Durham Central Adult Hockey League.


  • Responsible for managing, developing, and mentoring staff for 5 concessions stands, in-seat service and vending stations. Approximately 75-80 employees will man these various stations.
  • Actively supervise, coach, counsel, train, direct and mentor employees in meeting company quality standards.
  • Initiate and authorize all employment actions such as hiring, training, promotion, transfer, discipline, suspension, and termination.
  • Responsible for the completion of employee documentation including performance and attendance issues in accordance with company policies and practices.
  • Ensure proper setup of all concession locations prior to doors open. Set up duties include (but are not limited to): verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met
  • Assuring that Stand Supervisor has followed proper procedures for distribution and handling of cash.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
  • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
  • Assist with Premium Services operations and events needs as required on an event-by-event basis as directed by the Director of Food & Beverage.
  • Provide direction and oversight to Stand Supervisors and staff.
  • Ensure that all OVG360 and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures.
  • Report any alcohol service or other compliance issues to Director of Food & Beverage.
  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports.
  • Serve as a resource for POS applications, training, and hardware problems.
  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
  • Relay safety/health issues to management immediately. 
  • Ensure staff are aware of workplace expectations; provide on-going assistance, training and mentoring to staff; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Other duties as assigned by the Director of Food & Beverage or General Manager.


  • Bachelor's Degree or equivalent in Culinary Management, Business Management, or related field from a college, university, or technical school; along with three or more years’ experience in Concessions Management, other Food & Beverage Management, or related experience.
  • Degree requirement may be substituted for four or more years’ experience in Concessions Supervision, Food & Beverage Management or related position.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ability to make sound business/operations decisions (i.e., regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concession locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG360 and venue concession operations.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Possess valid Food Handlers and Smart Serve Certification.

Strengthened by our Differences. United to Make a Difference.

At OVG360, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


OVG360 is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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