Oak View Group

Box Office Manager| Grand Junction Convention Center

Location US-CO-Grand Junction
Job ID
2023-10753
Location Name
Grand Junction Convention Center
Category
Box Office
Type
Regular Full-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn

Overview

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and he management of all aspects of customer service related to internal and external customers.

 

This role will pay a wage of $55,000 to $65,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

OVG360 is leading a variety of venues in Grand Junction through unprecedented growth.  The Amphitheater at Las Colonias Park (4,300 capacity) hosts 25 concerts annually, the Avalon Theatre (1,100 capacity) hosts a variety of ticketed events annually and welcomes over 40,000 customers each year.  The recently renovated Grand Junction Convention Center is also reaching new levels of business success.  

Responsibilities

  • Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
  • Manage all information being sent and posted through ticketing system
  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
  • Update and relay all box-office related event information to each department and client
  • Investigate and resolve ticket-related issues
  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets
  • Responsible for all season ticket holder customer service related upgrades, priority point systems, etc.
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
  • Work with sales reports/ticket revenue updates
  • Work with sales and marketing departments to set up various ticket discounts and promotions
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
  • Process/fill approved charity ticket requests; document all complimentary tickets issued
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention
  • Manage of all aspects of customer service as it relates to both internal and external customers, enforcing Spectra principles and corporate initiatives
  • Direct the creation and control of fiscal budget for the Box Office department
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium. arena or convention center
  • Develop and implement comprehensive ticket sales programs
  • Plan, direct, evaluate and provide leadership to Box Office personnel
  • Establish and maintain effective working relationships with internal/external customers
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Comprehend and make inferences from written sales materials
  • Exercise confidentiality and integrity upon handling customer personal/financial information
  • Complete all duties with a customer service focus through teamwork and dedication to Spectra’s principles

Qualifications

  • Bachelors Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field preferred
  • Minimum of 3+ years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs preferred
  • Knowledge of federal, state, and local regulations
  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
  • Familiarity with Ticketmaster ticketing software
  • Knowledge of terminology used in box office/sales settings
  • Knowledge of principles of budget preparation and control
  • Communicate clearly and concisely, both orally and in writing
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or through the use of a calculator
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

 

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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