Oak View Group

FOH Team Member Position|Part-time| Brulee Catering

Location US-PA-Philadelphia
Job ID
Location Name
Brulee Catering
Concessions / Premium Seating
Regular Part-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


As a FOH TEAM MEMBER you are most likely the first person the Guest encounters which gives you the POWER to SURPRISE & DELIGHT them to MAKE THEIR DAY THE BEST!


Whether they're a regular or first timer, BE A BRAND AMBASSADOR!  Use your PRODUCT KNOWLEDGE and PASSION for our food to guide them through the MENU and BIG CHICKEN EXPERIENCE! 


We've all been there… we're not sure what to order, so we do our best to make a good choice only to sit down and see something scrumptious at the next table… maybe it's a Shake or Bacon & Avocado on a sandwich that we didn't know was an option.  We don’t want them thinking, “next time I’ll order the Shake”, we want them devouring a Shake because you shared your favorite with them, and they ordered it!


TAKE EVERY SHOT to MAKE SOMEONE'S DAY!  Always SHARE YOUR FAVORITES and MAKE SUGGESTIONS.  A fun way to do this is to SHARE THE STORY behind the NAMES of our Sandwiches and Lucille's Mac N Cheese!


How to SCORE as a FOH Team Member:


Take pride in knowing our menu and you’re ability to upsell and suggestive sell to every Guest. 

Help with the success and profitatility of your Restaurant by:

  • Following the Big Chicken Order Flow, asking questions and always Upselling and/or Suggestive Selling. Every order can be made better by asking questions & making suggestions.
  • Setting daily personal goals to increase your Check Average.
  • Ensuring order accuracy, from taking the order to Guest delivery.
  • Following all Cash Handling and Policies and Procedures.
  • Working Safe by following all Big Chicken Safety Regulations and Standards.

This role will pay an hourly wage of $15 to $17. 


For PT roles: Benefits: 401(k) savings plan and 401(k) matching.


About the Venue

Shaquille’Neal’s Big Chicken eatery is coming to Philadelphia

The fast-casual eatery specializing in big sandwiches has a food hall location on the way in April at the Comcast Center's concourse.

Big Chicken, the fast-casual eatery backed by NBA retiree Shaquille O’Neal, will open its first Pennsylvania location, likely in April, in the Concourse at Comcast Center, the food hall beneath Comcast’s HQ at 1701 JFK Blvd. It will operate 10 a.m. to 5 p.m. weekdays

OVG Hospitality, part of sports and entertainment company Oak View Group, will oversee operations at this new location. Brûlée Catering, OVG’s local catering arm, will manage day-to-day operations, just as it had started with Top Chef Quickfire. The Shaq connection was easy, said Ken Gaber, OVG Hospitality’s president, since Big Chicken locations are open at OVG-managed arenas in Seattle, Palm Springs, Tempe, Austin, and Baltimore.


  • Take pride in your Restaurant by:
    • Maintaining clean and sanitiary work Stations, Dining Room, Restrooms and other Guest areas, following all Food Safety Regulations and Standards.
    • Following tasks outlined on the Open/Transition/Close Checklists and completing them in a timely manner.



  • High School diploma or equivalent preferred.
  • Knowledge and proficiency to work point of sale register
  • Ability to be self-directed while working in a team-oriented environment.
  • Ability to follow directions and work efficiently
  • Desire to learn and grow in a professional working environment.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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