Oak View Group

Guest Services Staff

Location US-CO-Grand Junction
Job ID
Location Name
Grand Junction Convention Center
Customer Service/Support
Regular Part-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.


This position reports to the Event Managers.


This role will pay an Hourly wage of $14.50. 


For PT roles: Benefits: Eligible to accrue sick leave; 401(k) savings plan and 401(k) matching.

About the Venue

Located in Downtown Grand Junction, CO at the recently renovated Grand Junction Convention Center which also services the Amphitheater at Las Colonias Park and the Historic Avalon Theatre. This position will primarily work at the Historic Avalon Theatre with opportunities to also work events at other venues depending on need.


  • Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
  • When doors open, welcome our patrons with a great smile and helpful attitude
  • Scan event tickets ensuring that the proper ticket is being used to gain entry
  • Assist guests in locating their ticketed seats, restrooms, concessions, etc.
  • Being alert and proactive to potential hazards and reporting incidents when they occur
  • Monitor your assigned area for issues and opportunities to make lasting memories for our patrons
  • Respond to all guest concerns/complaints promptly and in a professional manner
  • Assist guests in ADA accessible seating sections
  • Enforce all building policies and procedures to ensure a safe environment for all guests
  • Manage the foot traffic flow of large crowds
  • Check identification of guests to verify age requirements for purchase of alcohol
  • Ensure outside alcohol or food and beverage does not enter the venue as well as alcohol purchased inside does not leave the venue
  • Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
  • Control and monitor all restricted areas and backstage
  • Ensure there is no unauthorized entry into venue outside of ticket doors
  • Assist in ensuring safety of all performers and guests

All other duties assigned by Event Manager or Supervisor


Experience & Qualifications:

  • Experience in a hospitality or entertainment environment is preferred
  • You must love working with and helping people
  • Ability to stand for long periods of time
  • You must be able to maintain a POSITIVE attitude while handling difficult situations
  • Outstanding customer service, ability to learn quickly and adapt to various environments and needs based on each event
  • Able to work both independently and as part of a team
  • Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds
  • Flexible schedule: Must have evening and weekend availability. Some day time availability is also preferred. Shifts are dependent on event schedule

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


<p style="margin: 0px;">We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!</p>
Share on Social Media!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.