Oak View Group

Ticketing Manager | Moody Center

Location US-TX-Austin
Job ID
Location Name
Moody Center (Austin, TX)
Box Office
Regular Full-Time

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.


We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

  • We treat each other fairly and with respect.
  • We act with integrity.
  • We have an entrepreneurial spirit.
  • We give back to our global community.


More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn


The Ticketing Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue-specific information to promoters, event submissions, event financials, ongoing event administration, box office operations, supervising staff, day of show production, and settlement. Product specialization will include Host, Archtics, TM1, Entry, and Account Manager.  The position is to be a key contributor to the ticketing team.


This role will pay a wage of $55,000 to $63,000. 


For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

About the Venue

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.


Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs.


Visit www.moodycenteratx.com to learn more.  #BeATXcellent


  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
  • Manage reporting for the venue and its promoter clients.
  • Manage the use of Ticketmaster products and services, and ensure the venue is maximizing its use of
  • Provide initial venue-specific information to promoters such as venue specs and requirements, scalings, and financials.
  • Submit events to Ticketmaster for programming; manage all inventory requirements, special offers, and programs on behalf of venue and promoter.
  • Manage day of show box office support for venue, promoter, and customers with night of show settlement and reporting as required.
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
  • Serve as manager on duty for assigned events and shows.
  • Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT.
  • Perform all other duties as assigned.


  • Bachelor’s Degree in Business, Sports Management, Marketing or other related field is preferred
  • 3-5 years’ experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1, TM Entry, and Mobile Technology.
  • Excellent verbal and written communication and documentation skills.
  • Experience training and managing staff.
  • Extremely organized and detail- oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
  • Proficient with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
  • Skilled in conflict resolution.
  • Ability to work well within a team environment, yet comfortable completing tasks independently.
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is preferred.
  • Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.


Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


<p style="margin: 0px;">We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!</p>
Share on Social Media!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.