Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world. 

The Guest Services Lead Supervisor will assist other supervisors, managers, and senior leadership with all aspects of front of house operations, guest satisfaction, and address guest concerns. This position is ideal for anyone with a background in hospitality, customer service, and those with a flexible schedule. 

This role will pay an hourly wage of $22. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe our employees are our greatest assets.  We will create a culture that empowers and inspires them to go above and beyond for our clients, patrons and community.  

Moody Center is the newest arena in Austin, Texas and finally gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena replaced the 43 year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.  In addition, the facility will serve as the new home court of the University of Texas men’s and women’s basketball programs. 

Visit www.moodycenteratx.com to learn more.  #BeATXcellent  

• Assist with leadership of Guest Services staff (Hosts, Concierge, and Supervisors) 

• Help assess, evaluate, coach, and motivate Guest Services staff to deliver world-class guest experience 
• Assist in delivering pre-event briefings to ensure all staff have the information they need for the event 
• Maintains a clean, safe, and aesthetically pleasing work environment in all supervisory locations 
• Oversee equipment inventory before and after the event 
• Assist with uniform inventory and upkeep 

• Initiate eye contact with guests within 10 feet; greet and verbally acknowledge guests within 5 feet 
• Display positive body language, effectively listen, and work to resolves guests’ complaints and concerns, and communicate the arena’s policies and procedures 
• Provide ADA services and information to guests in need of accommodations, including but not limited to wheelchair escort services and ADA relocations  
• Complete and submit necessary paperwork to management during and/or following each shift 
• Oversee completion of event lost and found processes, including logging, reunification, and storage 

• Other related duties as assigned by management and when necessary to guests, the event(s), or department(s)  
• Act as Manager on Duty, when necessary 

• Must be at least 18 years old 
• Ability to work collaboratively with Security, Box Office, and other departments in a fast paced, time sensitive environment in the event of emergency  
• Ideal candidate will have a minimum of 3-5 supervisory experience and/or knowledge of events and sports within an entertainment venue 
• Available for 10 events per month on average 
• Demonstrated experience coaching, mentoring, and developing and encouraging staff to perform at high levels 

• Excellent communication skills and ability to work in a fast-paced environment 
• Comfortable with managing conflict and responding to customer problems with a sense of urgency 
• Previous experience in a customer service-based industry is preferred 
• Previous experience within a sports, entertainment, or related field is preferred 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.